FAQS
1. DO I NEED AN ACCOUNT TO ORDER?
No, you can also order as a guest. However, there are some advantages if you have an account with us:
Fast ordering process
Easy display of your order status and order history
Receive updates on our new releases and special promotions
2. WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.
3. HOW SECURE IS MY ONLINE ORDER?
When you purchase online with your credit card, all your details are entered on an SSL-secured website. Your information is then SSL-encrypted and sent directly to our credit card provider's network where your card and transaction are authorized and approved. Your credit card details are not stored on our servers.
4. ARE THERE EXCHANGE RATES?
All our transactions are made in US dollars. If your credit card is issued in a different currency, the total amount of your order will be charged according to the exchange rate on the day your card issuer processes the transaction.
5. HOW DO YOU SET MY DELIVERY ADDRESS?
As our website and service is English based, all information you enter must be entered in English, including punctuation. If certain letters in your address contain non-English letters, it is recommended that you use similar English letters instead. For example, you can change the letter “?” to “c”.
6. CAN I CHANGE MY DELIVERY ADDRESS AFTER I HAVE PLACED MY ORDER?
Please note that your delivery address cannot be changed once the order has been processed or shipped. Please update your shipping address to your home address instead of your vacation address, as we do not know how long the destination customs office will hold the package.
7. HOW LONG DOES SHIPPING TAKE AND HOW CAN I TRACK MY PARCEL?
The delivery time depends on the shipping option you choose. Once the order has been shipped, we will email you your tracking number and tracking website. We are not responsible for delays caused by the customs authorities in your country.
8. WHAT DO I DO IF ITEMS ARE MISSING FROM MY ORDER?
If something is still missing, please contact us immediately at service@pubajia.shop
No, you can also order as a guest. However, there are some advantages if you have an account with us:
Fast ordering process
Easy display of your order status and order history
Receive updates on our new releases and special promotions
2. WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.
3. HOW SECURE IS MY ONLINE ORDER?
When you purchase online with your credit card, all your details are entered on an SSL-secured website. Your information is then SSL-encrypted and sent directly to our credit card provider's network where your card and transaction are authorized and approved. Your credit card details are not stored on our servers.
4. ARE THERE EXCHANGE RATES?
All our transactions are made in US dollars. If your credit card is issued in a different currency, the total amount of your order will be charged according to the exchange rate on the day your card issuer processes the transaction.
5. HOW DO YOU SET MY DELIVERY ADDRESS?
As our website and service is English based, all information you enter must be entered in English, including punctuation. If certain letters in your address contain non-English letters, it is recommended that you use similar English letters instead. For example, you can change the letter “?” to “c”.
6. CAN I CHANGE MY DELIVERY ADDRESS AFTER I HAVE PLACED MY ORDER?
Please note that your delivery address cannot be changed once the order has been processed or shipped. Please update your shipping address to your home address instead of your vacation address, as we do not know how long the destination customs office will hold the package.
7. HOW LONG DOES SHIPPING TAKE AND HOW CAN I TRACK MY PARCEL?
The delivery time depends on the shipping option you choose. Once the order has been shipped, we will email you your tracking number and tracking website. We are not responsible for delays caused by the customs authorities in your country.
8. WHAT DO I DO IF ITEMS ARE MISSING FROM MY ORDER?
If something is still missing, please contact us immediately at service@pubajia.shop